Refund Policies


🔄 Refunds • Returns • Resends

Refund Policies

Elecsmart.shop is committed to providing excellent customer service and customer satisfaction. This policy outlines the conditions regarding refunds, resends, returns, cancellations, and disputes.

⚠ Important Notice All disputes must be submitted through the appropriate platform. Failure to follow the correct dispute process may result in permanent account suspension.
✅

What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: Eligible after 45 days from departure

  • Brazil: Eligible after 110 days due to customs delays

  • Other Countries: Eligible after 100 days for selected shipping lines

Delays may occur because of pickup issues, customs, or incorrect addresses. Please contact your local post office before opening a dispute.

2. Orders Not Received

  • No refund or resend if tracking status shows “Delivered”

  • A non-delivery certificate may be required from the local post office

3. Damaged Products

  • Full refund or replacement for severely damaged items

  • Partial refund for minor cosmetic damage

  • No refunds for packaging damage caused during shipping

  • Electronics claims must be submitted within 30 days

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect products

  • Partial refund or resend for missing non-essential parts

  • Size disputes require photos with measurements

5. Order Cancellations

  • Full refund if canceled before processing or shipment

  • No cancellations for customized or pre-order items after payment

📩

How to Submit a Dispute

Please include the following information when submitting a claim:

  • Photos or videos of damaged products

  • Screenshots of complaints including name, date, and issue

  • Return the product if requested by our support team

⚠

Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be submitted within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by events beyond our control, including:
  • Natural disasters
  • Epidemics or pandemics
  • Customs delays
  • War, strikes, or civil unrest

3. Shipping Method Restrictions

Disputes are not accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Certain high-risk or restricted delivery regions may not qualify for disputes or refunds.

5. Returns

  • Returns must be approved in advance
  • Unauthorized returns will not be accepted
  • Products must be returned within 30 days of receipt

6. Service-Based Products

Services such as packaging or photography are non-refundable once completed.

7. Unacceptable Disputes

  • Change of mind

  • Product appearance differences without defects

  • Customs or natural disaster delays

  • Incorrect address or wrong item ordered by customer

📌 Additional restrictions may apply for deleted tracking information, customs-related delays, odors, economy shipping lines, and unsupported regions.
📌

Additional Information

  • No disputes are accepted once an order status is marked “Closed”

  • No disputes for unsupported shipping methods such as: PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, and CJPacket Railway Economy

  • Returns are only accepted at designated warehouses

  • Service products are non-refundable unless inspected and approved

  • High-risk delivery regions may not qualify for claims or refunds

💬 Need Help? If you're unsure whether your order qualifies for a refund, resend, or return, our customer support team is here to help.